VARs and system integrators need to be able to manage field technicians remotely. But managing a workforce at a distance is a complex task. Until recently, many VARs and system integrators hiring field engineers relied on using simple spreadsheets and human labor to organize their work. Scheduling, timetabling, payments, support, workflow, and annual leave all had to be done by hand.
But with the growing complexity of employee management, it became clear that organizations needed better tools: tasks like these were becoming an administrative nightmare. Miscommunication would often lead to problems on the ground resulting in mistakes, costing companies money. Engineers on the ground might have been good at their work, but poor management practices were letting them down, as well as the businesses they represented.f